Barclays Liverpool, UK
Jun 22, 2017Full time
As a Customer Care Advisor, you'll enjoy lifestyle flexibility, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations. Customer Care Advisor (Fraud Detection) Working pattern: 7am - 11pm; Monday - Sunday Working hours are full time (35 hours per week) on a Monday to Sunday rotational shift pattern. If you have a need for flexibility then please discuss this with the hiring manager. About us We have a number of contact and processing centres, and there's a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network. They also manage the admin associated with customer and product related processing - ensuring the standards of our service are consistently high. As a Customer Care Advisor, your main responsibilities will involve * Taking ownership of the Customer Experience by providing excellent service to help deliver on customer ambitions and day-to-day banking needs * Deepening customer relationships to help grow the business and strengthen the Barclays brand in the community * Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank and live our purpose and values * Liaising with other departments to resolve customer queries * Delivering exceptional customer satisfaction and performance and acting as an expert for all issues regarding fraudulent activity As a Customer Care Advisor, your skills and qualifications will include * A genuine interest in the customer * The ability to demonstrate service in a customer-facing role * The right attitude, personality, potential and skills to provide excellent customer service and case ownership * Experience of working towards personal objectives and standards * The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures The Benefits Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best. Our Culture All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. Diversity At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation. We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.