The SmartList Smithfield St, Lisburn, Antrim BT28 1TH, UK
Dec 10, 2017Full time
Salary Band: £19,811 - £22,514 A Call Handler is the first point of contact for a member of the public calling PSNI. It is a challenging role. The role holder will offer advice and assistance to customers and log calls using the incident grading system. You will attempt to resolve calls where appropriate through telephone resolution requesting relevant information in situations which may be distressing or frustrating to the caller. This role requires sensitivity, patience, customer focus and effective listening skills. The Police Service of Northern Ireland is committed to the principles of appointments based on merit with independent assessment, openness and transparency of process. The Police Service is also committed to equality of opportunity and welcomes applications from all suitably qualified applicants irrespective of religious belief, disability, ethnic origin, political opinion, age, gender, marital status, sexual orientation or whether or not they have dependants. In aiming to have a workforce representative of the community we serve, applications from Roman Catholics and members of ethnic minority communities are particularly welcome. For further details on how to apply please click the apply now button.